Workforce mental healthcare, built for India.
Most programmes give employees a phone number and call it access. We give every employee a named clinical human who owns their care
India's workforce is struggling.
The system isn't reaching them.
Measured, expensive, and largely untreated.
And the cost sits exactly where most programmes never look.
Deloitte broke that ₹1.1 lakh crore down, and the largest share isn't sick leave. It's presenteeism - people at their desks, unable to concentrate - then attrition. Absenteeism is the smallest of the three. A programme that counts helpline calls measures almost none of it.
Seven things we do that a traditional EAP doesn't.
Not features - structural choices, each closing a specific gap between having a mental health benefit and getting an outcome from it.
Every employee gets a person, not a portal.
Therapy and coaching, each to its own global standard.
Measured before every session - so care isn't trial and error.
Support arrives before someone asks for it.
Reporting that ends in an action, not a number.
Crisis is a managed condition, not a phone call.
Numbers your CFO can actually hold.
Platforms built for other markets arrive with the wrong assumptions.
Global platforms are built around other countries' regulators, registration systems, privacy law and salary structures. Refill Health was built in India, for Indian workforces, from the first line of code.
Indian clinical registration
Indian privacy & mental health law
Indian economics
Indian workplace reality
Outcomes you can put in a board report.
Most mental health benefits produce anecdotes. Refill Health produces data - clinical improvement measured in validated instruments, productivity translated into economic value, and an ROI figure with the working shown.
A board-ready report every quarter
Not a utilisation summary. Clinical outcomes, engagement, crisis response and measured ROI - structured for a board presentation, with the methodology explained in full. Always aggregated, never an individual.
Measured from a baseline, every time
Every deployment starts with a pre-deployment baseline, so improvement is measured against where your workforce actually began - and reported quarterly against the projection agreed at the start.
We show the working
The formula, the constants and every assumption are published on screen and open to your finance team. We don't produce a number and refuse to show how we got there.
What sets Refill Health apart.
A dedicated human for every member. Not a triage agent who routes you once, but a named, clinically supervised Care Navigator who stays with the person from first assessment to sustained recovery - across self-care, coaching and therapy alike. Two disciplines, properly credentialed. RCI-registered therapists and ICF-certified coaches, each governed by their own professional standard and their own supervision model. Coaching is never allowed to substitute for clinical treatment, and it's never treated as a lesser service. Measurement before every session. Validated instruments on a fixed cadence, so deterioration is caught between appointments rather than discovered at the next one.
Traditional EAPs typically see utilisation under 5%, because access means a directory and a phone number. Three structural differences: somebody is accountable for whether each employee actually got better, coaching is delivered to a global standard rather than as an unaccredited add-on, and reporting shows clinical outcomes rather than call volumes.
Because the assumptions underneath a mental health platform are local. Clinical registration (RCI), privacy law (DPDP), mental health legislation (MHCA), salary structures and the shape of workplace stigma in India are things a platform built elsewhere adapts to at the edges. We built for them from the start.
No - and this is enforced by system architecture, not policy. Employers receive aggregated, cohort-level insight only: never a name, never a record, never an individual score. Reporting thresholds prevent small-cohort re-identification. The single exception is a life-safety situation, governed by a documented consent framework.
Fewer than we'd like, and we'd rather say so. We don't yet publish measured outcomes from our own cohorts - the figures on this site are projections, labelled as such. What we can show you is the methodology, the instruments, the governance model, the full bibliography behind every clinical claim, and a working ROI model you can run on your own numbers.
Economic value across four dimensions - presenteeism recovery, attrition cost avoided, absenteeism savings and healthcare cost savings - divided by programme cost, with every assumption published. Deliberately conservative: we removed an engagement component because it counted recovered productivity twice, we apply no productivity multiplier, and value is attributed only to members with matched pre/post improvement.
Mental Healthcare, done right
A dedicated human for every employee. Two disciplines held to their own global standards. Measurement before every session. Book a working session and we'll walk through the model, the instruments and the evidence behind all of it.