Employee Mental HealthPrograms forIndian Workplaces
AI-assisted, human-led employee mental health care that improves wellbeing, productivity, and measurable ROI through evidence-based care and outcome accountability.
Standards we hold
Great care. Measured care.
Clinical Screening
Identify needs early
AI-Guided Care Navigation
Right support, sooner
Therapy + Coaching
Evidence-based human care
ROI & Performance Guarantee
Measured program accountability
The EAP Failure Gap
Your traditional EAP is failing your employees.
Passive & Fragmented
Under 5% industry utilisation with zero clinical accountability.
A passive provider directory: Employees are left to search and self-navigate without clinical guidance.
Capped at 3 sessions: Care is cut off arbitrarily by session limits before improvement holds.
Reactive posture: The programme waits silently for someone to call in acute distress.
Coaching as an add-on: Unaccredited coaches with no standardized competencies.
Headcount reports: Basic call-volume metrics with zero proof of clinical or economic ROI.
Guided, Proactive & Guaranteed
60%+ engagement backed by contractual outcome guarantees.
Dedicated Care Navigator: A named Master's-level clinician pairs the employee with the right practitioner within 24h.
Measurement-Based Care: Care continues until validated improvement holds - not when sessions run out.
Refill Foresight™ AI: Proactively surfaces early distress signals and reaches out before crises occur.
ICF-Certified Coaching: Co-equal discipline built on rigorous global coaching standards for growth & resilience.
Board-Ready ROI Reporting: Clinical symptom reductions converted into validated financial value.
From fragmented care to precision mental healthcare.
Self-Care & Micro-Learning
Always on for every employee from day one. Guided practices, 90-second resets, and psycho-education with zero booking and complete privacy.
- ✓Sleep, focus, and somatic recovery packs
- ✓Micro-learning on burnout, anxiety, and stress regulation
- ✓100% private in Refill Hub™ - zero employer visibility
ICF-Certified Coaching
Clinical Therapy
Psychiatric & 24/7 Crisis Support
The Refill Difference
One dedicated Care Navigator,
across all four layers.
A named, Master's-level, clinically supervised professional assigned to every employee. They interpret the initial screening, match the individual to the right therapist or coach, coordinate the first session, and stay engaged until improvement holds. They are why Refill Health achieves 60%+ engagement while traditional EAPs stall at 5%.
How it works
A structured, guided approach to delivering effective mental healthcare for better outcomes.
Screening
Employees complete clinical mental health assessments to identify their needs and the right level of support.
Care Plan
The AI-intelligent platform recommends personalised care pathways based on each individual's unique needs and profile.
Active Care
Employees access therapy, coaching, and self-care tools - a full spectrum of evidence-based care in one platform.
Measurement
Progress is continuously tracked using measurement-based care - validating outcomes for employees and employers.
Guided by Care Navigators at every step
Dedicated care navigators guide employees throughout their entire care journey - from screening through ongoing care. They are the constant thread connecting every step, ensuring employees receive the right support at exactly the right time, improving both engagement and outcomes.
Better care benefits everyone.
One unified platform. Tailored experiences for every stakeholder.
The Platform
Eight products. One coherent system.
The AI suite makes every interaction faster, more personalised and continuously measured. It serves the Care Navigator and the clinician - it never replaces them.
Refill Foresight™
Refill Foresight™
Surfaces who needs support, and when - before they ask
Refill Match™
Refill Match™
Matches to a therapist, a coach, or both - with alternates
Refill Navigator™
Refill Navigator™
The Care Navigator workstation - caseload, alerts, care plans
Refill Hub™
Refill Hub™
The employee's private space - plan, sessions, tools, progress
Refill Notes™
Refill Notes™
Structured clinical documentation, SOAP generated automatically
RefillGrowth™
RefillGrowth™
Coach workspace built on the ICF Core Competencies
Refill Insights™
Refill Insights™
Your dashboard - outcomes, ROI and recommended actions
Academy Intelligence
Academy Intelligence
Practitioner development for therapists and coaches alike
Web · iOS · Android - Refill Hub™ works everywhere your employees do.
Outcomes & Accountability
Measurable clinical outcomes. Guaranteed in contract.
Financially Backed Contract.
A portion of our fee is at risk against agreed targets.
Targets are established with your executive team before deployment, measured from your own baseline assessment using validated clinical instruments (PHQ-9, GAD-7, WOS), and settled quarterly. If we fail to achieve target thresholds, we refund the fee.
Common questions about our Employee Assistance Program (EAP)
Everything you need to know about the product, implementation, and pricing.
Unlike traditional EAPs that only hand employees a provider list, Refill Health provides a dedicated Care Navigator who stays with employees through their entire care journey. This proactive approach drives engagement to 71%, compared to the sub-5% industry average.
Organizations typically go live within 2-4 weeks of signing the contract. Your dedicated Customer Success manager handles the full deployment, including account provisioning, HR dashboard setup, and employee communications, so your team does not have to configure anything manually.
We use published EAP industry methodology and clinical outcome data from validated instruments (like PHQ-9 and GAD-7), combined with engagement and productivity signals. All this data is surfaced anonymously through our Refill Insights™ dashboard for your HR team.
Pricing is structured on a per-employee-per-month basis, scaling with your headcount and selected services. Schedule a demo with us, and we will provide a custom quote tailored to your organization's size and requirements.
Yes—and that's enforced by system architecture, not just policy. Employers receive aggregated, cohort-level insights only. We never share names, session records, or individual scores. The single exception is a life-safety crisis, governed by a documented consent protocol.
Our 24/7 Clinical Crisis Helpline routes the case to an on-call clinician for immediate triage, day or night. Care Navigators coordinate directly with emergency services and stay engaged throughout the post-acute follow-up period.
We offer both, but treat them as strictly separate professions. Therapy is delivered exclusively by RCI-registered clinical psychologists. Coaching is delivered by accredited ICF-certified coaches. A Care Navigator ensures employees are matched to the right discipline based on their specific needs.
Because we don't rely on passive directories, our Care Navigators actively coordinate the match and scheduling. This ensures that the time to a first session is typically under 24 hours, compared to the industry average of several weeks.
Turn guided mental healthcare into measurable business outcomes
See how Refill Health improves workforce productivity, reduces loss from absenteeism and presenteeism, and delivers measurable ROI.
- Higher utilization than traditional EAPs
- Reduced absenteeism and presenteeism
- Measurable improvement in employee mental health
- Fast roll-out with minimal operational overhead
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Enterprise-Grade Security and Compliance
Built Into Every Layer
HIPAA Compliant
ISO/IEC 27001
GDPR CompliantHIPAA CompliantISO/IEC 27001GDPR CompliantHIPAA CompliantISO/IEC 27001GDPR CompliantHIPAA CompliantISO/IEC 27001GDPR CompliantHIPAA CompliantISO/IEC 27001GDPR CompliantHIPAA CompliantISO/IEC 27001GDPR CompliantHIPAA CompliantISO/IEC 27001GDPR CompliantHIPAA CompliantISO/IEC 27001GDPR CompliantReady to elevate your workforce mental health?
Give your team the support they deserve with a complete, end-to-end platform that delivers measurable clinical outcomes and a real return on investment.