Employee Mental Health ProgramsFor Indian Workplaces
AI-assisted, human-led employee mental health care that improves wellbeing, productivity, and measurable ROI through evidence-based care and outcome accountability.
Great care. Measured care.
You're already paying for this. Just not on the benefits line.
₹1.1 lakh crore
The annual cost of untreated employee mental health to Indian employers - roughly $14 billion. Deloitte also found 80% of the Indian workforce reported symptoms of poor mental health in the preceding year, and stigma stopped around 39% from doing anything about it.
Where that ₹1.1 lakh crore loss actually sits
Presenteeism
At work, unable to focus
Attrition
Cost of replacing talent
Absenteeism
Direct sick leave days
The largest cost isn't people taking sick leave - it's people at their desks, unable to concentrate. That is completely invisible to a traditional EAP utilization report. It only becomes visible when you measure clinical symptom recovery before every session and convert it into hard productivity outcomes - which is exactly what our ROI model does.
Your traditional EAP is failing your employees -
without it you'd barely notice.
Under 5% utilization isn't an awareness problem. It's what happens when access means a directory and a phone number - and when the people who most need help are the least likely to ask twice.
Passive & Fragmented
Under 5% industry utilisation with zero clinical accountability.
A passive provider directory: Employees are left to search and self-navigate without clinical guidance.
Capped at 3 sessions: Care is cut off arbitrarily by session limits before improvement holds.
Reactive posture: The programme waits silently for someone to call in acute distress.
Coaching as an add-on: Unaccredited coaches with no standardized competencies.
Headcount reports: Basic call-volume metrics with zero proof of clinical or economic ROI.
Guided, Proactive & Guaranteed
60%+ engagement backed by contractual outcome guarantees.
Dedicated Care Navigator: A named Master's-level clinician pairs the employee with the right practitioner within 24h.
Measurement-Based Care: Care continues until validated improvement holds - not when sessions run out.
Refill Foresight™ AI: Proactively surfaces early distress signals and reaches out before crises occur.
ICF-Certified Coaching: Co-equal discipline built on rigorous global coaching standards for growth & resilience.
Board-Ready ROI Reporting: Clinical symptom reductions converted into validated financial value.
From fragmented care to precision mental healthcare.
Most programmes have one door: book a therapist. That reaches the 5% willing to book a therapist. We built three connected layers, so the 90% who never would still get care that transforms their wellbeing.
Self-Care & Micro-Learning
Always on for every employee from day one. Guided practices, 90-second resets, and psycho-education with zero booking and complete privacy.
- ✓Sleep, focus, and somatic recovery packs
- ✓Micro-learning on burnout, anxiety, and stress regulation
- ✓100% private in Refill Hub™ - zero employer visibility
ICF-Certified Coaching
Clinical Therapy
Psychiatric & 24/7 Crisis Support
"Matching the right person to the right tier of care immediately accelerates recovery by over 40%compared to generic EAP directories."
One dedicated Care Navigator, across all four layers.
A named, Master's-level, clinically supervised professional assigned to every employee. They interpret the initial screening, match the individual to the right therapist or coach, coordinate the first session, and stay engaged until improvement holds. They are why Refill Health achieves 60%+ engagement while traditional EAPs stall at 5%.
How it works
Guided by Care Navigators at every step
Dedicated care navigators guide employees throughout their entire care journey - from screening through ongoing care. They are the constant thread connecting every step, ensuring employees receive the right support at exactly the right time, improving both engagement and outcomes.
Screening
Care Plan
Active Care
Measurement
One unified platform. Five tailored experiences.
Eight products. One coherent system.
The AI suite makes every interaction faster, more personalised and continuously measured. It serves the Care Navigator and the clinician - it never replaces them.
Refill Foresight™
Refill Foresight™
Surfaces who needs support, and when - before they ask
Refill Match™
Refill Match™
Matches to a therapist, a coach, or both - with alternates
Refill Navigator™
Refill Navigator™
The Care Navigator workstation - caseload, alerts, care plans
Refill Hub™
Refill Hub™
The employee's private space - plan, sessions, tools, progress
Refill Notes™
Refill Notes™
Structured clinical documentation, SOAP generated automatically
RefillGrowth™
RefillGrowth™
Coach workspace built on the ICF Core Competencies
Refill Insights™
Refill Insights™
Your dashboard - outcomes, ROI and recommended actions
Academy Intelligence
Academy Intelligence
Practitioner development for therapists and coaches alike
Web · iOS · Android - Refill Hub™ works everywhere your employees do.
The AI decides nothing.
Every model recommends, ranks or flags - a registered clinician, a certified coach or a Care Navigator decides. Every recommendation carries a reasoning trail, and model behaviour is reviewed by clinical leadership on a documented cadence.
Measurable clinical outcomes. Guaranteed in contract.
Almost every provider in this category gets paid regardless of whether your employees improve. We put a portion of our commercial fee at risk behind validated clinical and financial outcomes.
A portion of our fee is at risk against agreed targets.
Targets are established with your executive team before deployment, measured from your own baseline assessment using validated clinical instruments (PHQ-9, GAD-7, WOS), and settled quarterly. If we fail to achieve target thresholds, we refund the fee.
Where the Financial Return Comes From
Common questions about our Employee Assistance Program (EAP)
Everything you need to know about the product, implementation, and pricing.
Unlike traditional EAPs that only hand employees a provider list, Refill Health provides a dedicated Care Navigator who stays with employees through their entire care journey. This proactive approach drives engagement to 71%, compared to the sub-5% industry average.
Organizations typically go live within 2-4 weeks of signing the contract. Your dedicated Customer Success manager handles the full deployment, including account provisioning, HR dashboard setup, and employee communications, so your team does not have to configure anything manually.
We use published EAP industry methodology and clinical outcome data from validated instruments (like PHQ-9 and GAD-7), combined with engagement and productivity signals. All this data is surfaced anonymously through our Refill Insights™ dashboard for your HR team.
Pricing is structured on a per-employee-per-month basis, scaling with your headcount and selected services. Schedule a demo with us, and we will provide a custom quote tailored to your organization's size and requirements.
Yes—and that's enforced by system architecture, not just policy. Employers receive aggregated, cohort-level insights only. We never share names, session records, or individual scores. The single exception is a life-safety crisis, governed by a documented consent protocol.
Our 24/7 Clinical Crisis Helpline routes the case to an on-call clinician for immediate triage, day or night. Care Navigators coordinate directly with emergency services and stay engaged throughout the post-acute follow-up period.
We offer both, but treat them as strictly separate professions. Therapy is delivered exclusively by RCI-registered clinical psychologists. Coaching is delivered by accredited ICF-certified coaches. A Care Navigator ensures employees are matched to the right discipline based on their specific needs.
Because we don't rely on passive directories, our Care Navigators actively coordinate the match and scheduling. This ensures that the time to a first session is typically under 24 hours, compared to the industry average of several weeks.
Turn guided mental healthcare into measurable business outcomes
See how Refill Health improves workforce productivity, reduces loss from absenteeism and presenteeism, and delivers measurable ROI.
- Higher utilization than traditional EAPs
- Reduced absenteeism and presenteeism
- Measurable improvement in employee mental health
- Fast roll-out with minimal operational overhead
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Enterprise-Grade Security and Compliance
Built Into Every Layer
HIPAA Compliant
ISO/IEC 27001
GDPR CompliantHIPAA CompliantISO/IEC 27001GDPR CompliantHIPAA CompliantISO/IEC 27001GDPR CompliantHIPAA CompliantISO/IEC 27001GDPR CompliantHIPAA CompliantISO/IEC 27001GDPR CompliantHIPAA CompliantISO/IEC 27001GDPR CompliantHIPAA CompliantISO/IEC 27001GDPR CompliantHIPAA CompliantISO/IEC 27001GDPR CompliantReady to elevate your workforce mental health?
Give your team the support they deserve with a complete, end-to-end platform that delivers measurable clinical outcomes and a real return on investment.