Employee Mental HealthPrograms forIndian Organisations
Refill Health is an AI-assisted, human-led employee mental health platform that improves wellbeing and productivity through evidence-based care, with measurable outcomes and ROI accountability.
STANDARDS WE HOLD
Great care. Measured care.
A clinically governed employee mental health program built for Indian workplaces - combining validated screening, personalised care planning, guided Care Navigation, evidence-based care, and measurable outcomes.
Clinical Screening
Identify needs early through structured screening and timely triage.
Guided Care Navigation
Help each employee reach the right support sooner, with a dedicated Care Navigator guiding the journey.
Therapy, Coaching & Self-Care
Evidence-based therapy, ICF-credentialed coaching, and private self-care support within one connected care model.
Outcomes & ROI Accountability
Track utilisation, clinical outcomes, workforce wellbeing, and ROI through privacy-safe organisational reporting.
The EAP Failure Gap
Why traditional EAPs struggle to deliver outcomes.
Many employee assistance programs in India provide access to counselling, but still leave employees to discover, choose, and navigate care largely on their own. When engagement is low and reporting stops at activity or satisfaction, employers have little visibility into whether people are actually getting better.
Passive & Fragmented
Access exists. Guidance, continuity, and measurable accountability often do not.
Provider directory: Employees are expected to search, choose, and navigate support largely on their own.
Pre-set session limits: Care may be constrained by a predetermined number of sessions rather than progress or clinical need.
Reactive access: Support often begins only after an employee decides to reach out.
Variable coaching standards: Credentials, scope, and professional standards can vary considerably.
Activity-based reporting: Calls, sessions, and satisfaction scores say little about whether employee mental health actually improved.
Guided, Proactive & Measurable
Employees are actively guided into appropriate care — and progress is measured from the start.
Dedicated Care Navigator: Helps employees understand and act on their personalised care plan, connect with the right professional, and stay engaged as care progresses.
Measurement-Based Care: Validated measures help track progress and inform decisions throughout treatment.
Refill Notes™: Supports the care team in identifying relevant signals and enabling timely, proactive engagement.
Qualified Therapists & ICF-Credentialed Coaches: Therapy is delivered by qualified mental health professionals while coaching is delivered by ICF-credentialed coaches.
Outcomes & ROI Reporting: Employers receive privacy-safe visibility into utilisation, outcomes, workforce wellbeing, and organisational value.
Precision Mental Healthcare
The right care, at the right level, when it’s needed.
One connected corporate mental health program bringing self-care, ICF-credentialed coaching, clinical therapy, psychiatry, and 24/7 crisis support into a guided care pathway.
Self-Care & Micro-Learning
Support at the moment. No appointment required.
Private, always-available tools help employees manage everyday stress, sleep, focus, difficult emotions, and recovery when they need support right now.
Coaching with ICF-Credentialed Coaches
Clinical Therapy
Psychiatry & 24/7 Crisis Support
The Refill Difference
One Care Navigator keeps the
whole journey connected.
After screening and a personalised care plan, a dedicated Care Navigator helps each employee understand the recommended pathway, connect with the right professional, coordinate care, and stay engaged as needs change.
One consistent human connection across self-care, coaching, therapy, psychiatry, and crisis support.
How It Works
From screening to measurable improvement, every step is guided.
Refill Health combines employee mental health screening, personalised care planning, Care Navigation, active care, and measurement-based care in one structured pathway.
Screening
Identify needs, severity, goals, and relevant clinical concerns.
Care starts with understanding rather than guesswork.
Personalised Care Plan
Screening results, goals, preferences, and clinical considerations are translated into an individual care pathway.
Employees are not left choosing blindly from a care provider directory.
Active Care
Employees access self-care, coaching, therapy, psychiatry, or crisis support as recommended.
Support can evolve with the employee instead of remaining fixed.
Measurement-Based Care
Progress is tracked and the care pathway can be adjusted when needed.
Improvement becomes measurable rather than assumed.
One Care Navigator connects every step.
From screening and matching to appointments, follow-up, and transitions between levels of care, a dedicated Care Navigator keeps the journey moving.
Less searching. Less fragmentation. More continuity of care.
Better care benefits everyone.
One platform. Built for every stakeholder.
THE PLATFORM
One platform. Every care journey is connected.
Screening, Care Navigation, self-care, employee therapy, coaching, clinical workflows, and HR analytics - connected in one measurable workplace mental health platform.
AI assists the care team. Human professionals remain responsible for care.
Employee Care
Private support employees can use it every day.
Refill Hub™, Refill Foresight™, and Refill Match™ bring screening, assessments, personalised care plans, check-ins, self-care, and guided recommendations into one employee experience.
Guided & Clinical Care
Human-led care, coordinated from first match to follow-up.
Refill Navigator™, Refill Notes™, and Refill Growth™ support Care Navigation, therapy, ICF-credentialed coaching, clinical workflows, and continuity of care.
Organisation Intelligence
See what is changing across the workforce - without seeing individual care.
Refill Insights™ give organisations privacy-safe visibility into outcomes, ROI, workforce trends, engagement, and learning.
OUTCOMES & ACCOUNTABILITY
Employee mental health outcomes you can measure. Accountability you can contract for.
Agree the targets upfront. Measure them against your baseline. Review progress over time.
Performance-Linked Contract
Part of our fee can be linked to agreed outcomes.
Performance targets are established with your organisation before launch and tracked using validated clinical and workforce measures.
Measures may include PHQ-9, GAD-7, wellbeing, work functioning, utilisation, and other agreed programme indicators.
Results are reported in privacy-safe aggregate form and reviewed at agreed intervals.
Contracted Assurance: Where contracted performance thresholds are not achieved, the agreed fee-at-risk mechanism applies.
Economic Value
Turn improvement into measurable organisational value.
Connect clinical improvement and workforce functioning with absenteeism, presenteeism, productivity, and other agreed business measures.
Common questions about our Employee Assistance Program (EAP)
Everything you need to know about the product, implementation, and pricing.
Turn guided mental healthcare into measurable business outcomes
See how Refill Health improves workforce productivity, reduces loss from absenteeism and presenteeism, and delivers measurable ROI.
- Higher utilization than traditional EAPs
- Reduced absenteeism and presenteeism
- Measurable improvement in employee mental health
- Fast roll-out with minimal operational overhead
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Enterprise-Grade Security and Compliance
Built Into Every Layer
Ready to elevate your workforce mental health?
Give your team the support they deserve with a complete, end-to-end platform that delivers measurable clinical outcomes and a real return on investment.