How is this different from our existing EAP?

Traditional EAPs hand employees a list of therapists and stop there. Refill Health pairs every employee with a dedicated Care Navigator who helps them access the right care, stay engaged, and track progress — typically matching employees to support within 24 hours, with validated assessments measuring outcomes over time rather than just utilization.

Can our employees see any therapist, or just your network?

Refill Health works with a curated network of therapists, coaches, and clinicians matched to your organisation's needs — reach out to learn more about network coverage for your team.

Is all care confidential? Can we see what employees discuss?

Yes. All clinical conversations are confidential and protected under HIPAA-compliant, SOC 2 Type II, and ISO 27001-certified infrastructure. Employers never see individual session content — only aggregated, de-identified engagement and outcomes data.

What about work-life support and family access?

Beyond clinical mental healthcare, Refill Health provides work-life support across financial & legal guidance, family & parenting support, nutrition & lifestyle, and elder care. Adult dependents may access select clinical mental health services where applicable, while work-life support services are designed for enrolled employees.

How do you measure outcomes — and how do you prove ROI?

Every engagement is tracked through validated clinical assessments and structured check-ins. Published cohort data shows utilisation well above the industry average, measurable symptom improvement, and a measured ROI in the 4:1 range for organisations — based on internal cohort analysis and validated clinical measures.

How quickly can we go live?

Onboarding timelines vary by organisation size and requirements — contact us to get a tailored implementation timeline.

What happens in a crisis situation?

Refill Health follows a structured, evidence-informed crisis response workflow: risk is identified through validated screening, licensed clinicians review and triage the case, a Care Navigator coordinates outreach and safety, crisis protocols (including emergency referral) are activated if needed, and the employee receives ongoing follow-up through stabilization.

Employee mental healthcare that actually works. Measurable outcomes organizations can trust.

Refill Health combines guided care, clinical expertise, coaching, and measurement-based care to improve engagement, accelerate access, and deliver measurable workforce outcomes.

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Clinical Mental Health

Evidence-based therapy & psychiatry

Family Care

Support for dependents and couples

24/7 Crisis Support

24/7 phone & chat crisis support

ICF-Standard Coaching

Coaching for wellbeing, leadership, and performance

Work-Life Support

Coaching, legal, and financial guidance

The numbers traditional EAPs can't match.

Four metrics from a published 12-month deployment with real client data, not industry averages.

71%

engagement

vs <5% India EAP industry benchmark

~14× THE INDUSTRY NORM

4.2

sessions to clinical improvement

vs 6+ industry standard

~30% FASTER TO OUTCOME

↓42%

PHQ-9 reduction

vs subjective satisfaction in most EAPs

MEASURED AGAINST NICE THRESHOLDS

4.2×

ROI

against typical EAP ROI claims that lack rigorous methodology

CALCULATED USING PUBLISHED METHODOLOGY

Why traditional EAPs struggle to deliver measurable outcomes

Low utilisation, fragmented access, and limited visibility often prevent employees from getting timely support. Refill Health combines guided care, clinical measurement, and proactive support to improve engagement, accelerate access, and deliver measurable outcomes.

Traditional EAP Model

Low engagement
Typical utilization rates remain below industry expectations
Employees struggle to care
Unclear pathways often delay support
Limited measurement
Minimal visibility into outcomes or progress
Reactive approach
Support often begins after issues escalate

Refill Health Guided Care Model

Higher engagement
Dedicated care navigation improves utilisation
Faster access to care
Employees are matched to support within 24 hours
Measurable progress
Validated assessments track outcomes over time
Proactive support
Early identification helps prevent escalation

Built to improve engagement, access, and measurable outcomes

Designed to help employees access the right care earlier — while giving organisations visibility into engagement and outcomes.

The right level of support — at the right time

From everyday stress to complex mental health needs, Refill Health guides employees to the right level of care based on their goals, symptoms, and clinical needs.

Evidence-Based Therapy

CBT, ACT, trauma-informed approaches
Anxiety, depression, burnout support
Structured clinical assessments
Personalized treatment planning

Evidence-Based Therapy

CBT, ACT, trauma-informed approaches
Anxiety, depression, burnout support
Structured clinical assessments
Personalized treatment planning

TIER 2

Support beyond mental healthcare

Employees often need support beyond therapy alone. Refill Health provides access to trusted work-life resources that help reduce everyday stress and improve overall wellbeing.

1. Financial & Legal Guidance

Practical support for financial stress, debt, budgeting, legal concerns, and major life transitions.

Financial coaching
Debt and budgeting support
Legal consultations
Life transition planning

2. Family & Parenting Support

Support for caregiving responsibilities, parenting challenges, and family wellbeing.

Parenting support
Caregiver guidance
Childcare resources
Family wellbeing support

3. Nutrition & Lifestyle

Lifestyle guidance that supports healthier habits, energy, and overall wellbeing.

Diet and nutrition support
Habit building
Weight management guidance
Lifestyle coaching

4. Elder Care & Life Planning

Support navigating aging parent care and major family responsibilities.

Elder care coordination
Care planning resources
Family logistics support
Practical referrals

A holistic support ecosystem

Woman in conversation, representing whole-life wellbeing support

Financial wellbeing

Manage money, plan for the future

Legal guidance

Get expert help with life's legal challenges

Family & parenting

Support for every stage of family life

Nutrition & lifestyle

Build healthy habits for mind and body

Elder care & caregiving

Guidance and resources for aging parents and caregivers

All services are confidential, easy to access, and designed to support employees through life's challenges.

Family access available for eligible clinical care pathways

Adult dependents may access select clinical mental health services where applicable. Work-life support services are designed for enrolled employees.

HIPAACOMPLIANT

SOC 2TYPE II

ISO27001

PRIVACYFIRST

GUIDED CARE THAT WORKS

How Refill Health guides employees to the right care

Employees are guided through a structured care pathway — helping them access the right support earlier, stay engaged, and improve outcomes over time.

Identify Needs Early

Validated screening helps identify stress, burnout, anxiety, depression, and other mental health concerns early.

Personalized Care Matching

Employees are matched to the right therapist, coach, self-care tools, or care pathway based on clinical needs and preferences.

Dedicated Care Navigation

OUR DIFFERENCE

A clinical care navigator helps employees understand recommendations, coordinate care, and stay engaged.

Faster Access to Support

Employees connect with recommended care quickly — often within 24 hours.

Measurement-Based Care

Validated assessments and regular check-ins track progress and guide ongoing support.

What organisations typically see

68%

Average employee utilisation

24h

Average time to first care connection

↓42%

Average symptom improvement*

₹

4:1

Measured ROI for organisations

Based on internal cohort analysis and validated clinical measures.

EXPLORE HOW REFILL HEALTH DELIVERS OUTCOMES

See how guided care delivers measurable outcomes

Explore the systems behind higher engagement, earlier intervention, and measurable workforce mental health outcomes.

1. Guided Care Navigation

Dedicated clinical care navigators help employees access the right care, stay engaged, and navigate challenges throughout their journey.

See how guided care works

Utilization Rate

68%

vs. industry avg <5%

4:1

ROI

42%

Symptom Improvement

24h

Avg. Time to First Access

2. Outcomes & ROI

See how utilisation, symptom improvement, and workforce outcomes are measured through evidence-based methodologies.

Explore outcomes

3. Built on Clinical Standards

Learn how assessments, measurement-based care, and structured pathways support higher-quality care and long-term outcomes.

Explore clinical model

Ready to build a healthier, more productive workforce?

See how guided clinical mental healthcare can improve engagement, reduce risk, and deliver measurable outcomes for your organisation.

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68%

Utilisation

4:1

ROI

24h

Access

42%

Symptom Improvement

Structured crisis support when employees need it most

Refill Health follows evidence-informed crisis response workflows designed to support employee safety, clinical escalation, continuity of care, and coordinated follow-up.

Our Crisis Response Workflow

1. Risk Identified

Validated screening and member or provider identifies potential risk.

2. Clinical Review & Triage

Licensed clinicians review and assess risk level and determine next steps.

3. Navigator Coordination

Care Navigator reaches out to the employee, ensures safety, and explains the plan.

4. Care Escalation

Crisis protocols are activated, including emergency referral, family involvement (if appropriate), and higher level of care.

5. Follow-up & Stabilization

Ongoing follow-up, stabilization support, and seamless transition to long-term care.

1. Immediate Clinical Escalation

Employees identified as high-risk are escalated through structured crisis protocols with appropriate clinical oversight.

Risk screening and escalation workflows

Emergency referral coordination

Clinical review and triage support

Structured stabilization protocols

2. Continuous Case Management

Crisis cases are actively monitored and followed through until appropriate stabilization and care continuity.

Ongoing follow-up and check-ins

Provider and family collaboration

Care navigator coordination

Transition to long-term care support

3. Measurement & Documentation

Validated assessments, structured documentation, and clinical workflows support consistency and accountability.

Structured clinical workflows

Escalation documentation

Progress and reassessment tracking

Secure care coordination

Designed around clinical safety, continuity, and human oversight.

Technology supports escalation workflows — licensed professionals guide critical decisions and care transitions.

HIPAACOMPLIANT

SOC 2TYPE II

ISO27001

PRIVACYFIRST

FREQUENTLY ASKED QUESTIONS

The questions that come up before procurement says yes.

Ready to build a workforce that feels better and performs better?

Get a personalized walkthrough of expected engagement, outcomes, and ROI based on your workforce size, industry, and employee needs.

Schedule a Demo See the proof in Outcomes & ROI

Employee mental healthcare that actually works. Measurable outcomes organizations can trust.

Refill Health combines guided care, clinical expertise, coaching, and measurement-based care to improve engagement, accelerate access, and deliver measurable workforce outcomes.

Request a Demo Explore Clinical Models