What we know. What we've published. What you can use.
We don't gatekeep the science. Below is the clinical methodology, ROI frameworks, and operational documentation that govern the Refill Health platform — available for HR leaders, clinicians, and procurement teams to evaluate.
Browse the libraryCATEGORY 01
Clinical Methodology
The science behind the platform. Peer-reviewed foundations, instrument selection, and the clinical logic of the Refill Health care model.
The science behind the 4.2x ROI.
A deep dive into the Chestnut/Morneau Shepell EAP ROI framework, and how Refill Health applies it conservatively to Indian workforce data.
Instrument Selection Rationale.
Why we use PHQ-9, GAD-7, and BAT-4, their NICE-validated thresholds, and the peer-reviewed evidence supporting them.
The Crisis Protocol Architecture.
A step-by-step breakdown of the 6-stage clinical crisis lifecycle, including C-SSRS administration protocols.
EAP Industry Benchmarks (India).
A comparative analysis of traditional EAP utilisation (<5%) versus guided Care Navigation models.
CATEGORY 02
HR & Benefits Strategy
Frameworks and guides for HR leaders building business cases and evaluating mental health platforms.
The Mental Health Buyer's Guide
A procurement checklist for evaluating EAPs, clinical networks, and AI safeguards.
The WOS-to-Productivity Calculator
The mathematical framework for translating reduced absenteeism and presenteeism into financial return.
Manager Guide to Mental Health Crisis
A practical handbook for frontline managers on identifying distress and referring employees to care — safely.
CATEGORY 03
Product Documentation
Technical, security, and operational details for IT and procurement teams.
Data Architecture & Privacy
Deep dive into DPDP/GDPR alignment, encryption standards, and the aggregate-only analytics architecture.
Implementation Timeline
A week-by-week guide to launching Refill Health, from contract signature to workforce onboarding.
AI Suite Documentation
Predictive model architecture, bias-monitoring protocols, and human-in-the-loop operational checkpoints.
FEATURED CASE STUDY
SLV Technologies: 12-Month Deployment Report.
Read the full operational report behind our headline numbers. This document covers the deployment architecture, engagement campaigns, WOS-derived productivity recovery, and the line-by-line ROI calculation for a 362-person cohort in India.
ROI: 4.2x
Engagement: 71%
PHQ-9 Reduction: ↓42%
Need something specific?
We maintain a repository of over 40+ granular documents covering specific clinical modalities, technical integrations, and compliance cross-walks. If your procurement or clinical team needs a document not listed here, request it directly.
See Refill Health in action.
Schedule a working session with our team — see the platform, walk through the methodology, talk through what it could mean for your organisation.
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