Workforce mental health, finally built for outcomes.
Refill Health is a complete employee care platform — clinical mental health, work-life support, and family care — built for the modern workforce, held to international standards, and measured continuously.
Engagement at workforce scale. Defensible outcomes. One ROI number on your bottom line.
THE PROBLEM
Most workplace mental health programmes fail their employees. And their CFOs.
Traditional EAPs in India see sub-5% utilisation. The reason isn't lack of need — it's lack of guidance. Employees don't know where to start, which provider to choose, or whether the programme actually works. Most workforce mental health spending produces no measurable outcome and no defensible ROI.
The cost isn't just the unused subscription
When 95% of employees don't engage with the EAP, they're not getting care elsewhere. They're carrying their distress into the workforce — where it shows up as presenteeism, attrition, and healthcare escalation. The cost of an unused EAP isn't paid in subscription fees. It's paid in lost productivity.
Care that's hard to access
Employees face long waitlists, opaque provider lists, and no guide. They drop off before booking — quietly, invisibly, without the employer ever knowing.
Care that doesn't continue
One free session, then complications. No re-engagement when employees pause. No measurement of whether anything is actually improving.
Outcomes that can't be defended
HR receives utilisation numbers but no clinical signal. CFOs receive subscription invoices but no ROI proof. Neither can demonstrate impact.
WHAT YOUR EMPLOYEES EXPERIENCE
Five simple steps. One continuous journey. Every employee, every time.
From the moment an employee activates their account, Refill Health runs a structured pathway with a Care Navigator at every inflection point. The AI Suite makes it faster, more personalised, and continuously measured. The same journey for every employee. The same Care Navigator throughout.
Screen
A 5-minute screening designed by clinicians. Identifies the type and severity of need. Stays confidential between the employee, their provider, and Care Navigator.
Match
Refill Match™ recommends the right-fit provider — therapy, coaching, or work-life service — based on validated clinical signals and preferences. No trial and error, no guesswork.
Navigate
A clinically trained Care Navigator stays with the employee throughout — interpreting results, confirming bookings, monitoring progress, and coordinating crisis response. Same person, every time.
Care
First session within 24 hours. Therapy, coaching, couples counselling, mindfulness, crisis support, or self-care — whatever the care plan calls for. Family included.
Measure
Validated instruments reassessed every session. Refill Foresight™ surfaces drop-off risk and trajectory shifts. Care continues until clinical outcomes are met, not until session counts run out.
The full member experience lives on the For Members page.
OUTCOMES PROOF
Real engagement. Real recovery. Real ROI.
Refill Health was built to deliver outcomes that hold up under board-level scrutiny — clinical reduction measured on validated instruments, ROI calculated using the published EAP industry methodology, and engagement that operates at workforce scale.
71%
Employee engagement
vs. sub-5% industry baseline for traditional EAPs
78%
Care completion
Among employees who began care
↓ 42%
Reduction in depression
PHQ-9 validated baseline
↓ 52%
Reduction in anxiety
GAD-7 validated baseline
4.2
Sessions to clinical improvement
Efficient pathway, not endless engagement
4.2×
ROI
Published EAP industry methodology
How we know
These outcomes are drawn from real deployments — including a 12-month enterprise rollout at SLV Technologies. Clinical reduction is measured on validated instruments. ROI is calculated using the methodology used by 400+ EAP providers globally. Every number is reproducible, not aspirational.
The full methodology, deployment context, and longitudinal data lives on the Outcomes & ROI page.
THE PLATFORM
Seven AI products. One coherent platform. Built around the human relationship.
The Refill Health AI Suite makes every interaction across the platform faster, more personalised, and continuously measured. AI serves the Care Navigator — never replaces them. AI serves the clinician — never replaces them. The human relationship stays at the centre.
01
Refill Foresight™
Predictive intelligence that surfaces who needs support, who may worsen, what level of care is right, and when to intervene
02
Refill Match™
AI-assisted matching that pairs employees with the right-fit provider — by clinical need, modality, language, and preference
03
Refill Navigator™
The Care Navigator dashboard — context, history, and signal across every employee they support
04
Refill Notes™
Structured clinical documentation — SOAP and MSE templates with AI-assisted formatting (not transcription)
05
Refill Insights™
Anonymised HR analytics — engagement, clinical outcomes, productivity signals, and ROI in one view
06
Refill Companion™
A bounded self-care assistant for employees — exercises, mindfulness, and coping tools between sessions
07
Refill Academy Intelligence
Clinician quality, supervision, and continuous improvement infrastructure
The full architecture and methodology lives on the AI Technology page.
WHY REFILL HEALTH
Why workforce mental health buyers choose Refill Health.
When a CHRO, a benefits leader, or a founder evaluates Refill Health alongside other platforms, four things consistently make the difference. None of them are accidents — they're how the platform was built from the start.
01: Clinical depth, not wellness theatre
Therapy with RCI-registered clinicians. Coaching with ICF-certified coaches. Validated screening at onboarding and at every session. Care Navigator supervision by licensed clinical leadership. Mental health support that holds up to clinical scrutiny — not a wellness app with a therapist marketplace bolted on.
02: ROI you can defend to your CFO and board
ROI calculated using the published EAP industry methodology used by 400+ providers globally. Anonymised workforce-level analytics through Refill Insights™. Outcomes measured on validated instruments. Every number you'd put on a board slide can be defended in the room.
03: Comprehensive scope without complexity
Clinical care, work-life support, and family access in one platform — with one Care Navigator per employee and one HR dashboard per organisation. No vendor stacking. No fragmented analytics. No employee confusion about where to start.
04: AI that compounds the human relationship
The Refill Health AI Suite makes every Care Navigator more effective, every clinician more supported, and every employee more accurately matched. The AI doesn't replace the human work of care. It compounds it — at workforce scale.
The full strategic positioning lives on the Why Our Approach page.
QUESTIONS BUYERS ASK
Procurement-grade questions, answered directly.
Workforce mental health, finally built for outcomes.
Refill Health is what mental health support looks like when it's clinically deep, operationally complete, and built to defend its own outcomes. One platform. One Care Navigator per employee. One number on your bottom line.
ISO 27001 certified · HIPAA-aligned · GDPR-aligned · DPDP-compliant · RCI-registered therapists · ICF-certified coaches