Care that meets you where you are.
Therapy, coaching, and self-care — guided every step by your dedicated Care Navigator. Match in 5 minutes. First session within 24 hours. Care that continues until you're better.
Fast access
A 5-minute screening, a care plan matched to your needs, and your first session within 24 hours — not 24 days.
Matched to you
Therapists and coaches matched to your needs, language, modality, and preferences. You choose. If the first match isn't right, your Navigator finds another.
Confidential by design
Sessions, screenings, and conversations stay between you and your provider. Your employer never sees what you do here — only anonymised, workforce-level patterns.
Built Differently
Most EAPs: A list of therapists. You figure it out.
Refill Health: A clinically trained Care Navigator who walks through it with you.
Most EAPs: One free session. Then it's complicated.
Refill Health: Care continues until you're better — not until sessions run out.
Most EAPs: Hope someone calls you back.
Refill Health: Matched in 5 minutes. First session within 24 hours.
Most EAPs: A phone number for crises.
Refill Health: A structured crisis protocol with someone who already knows you.
Five simple steps, one continuous experience.
01 SCREEN
Take a 5-minute screening. Designed by clinicians. Stays confidential.
02 MATCH
Get matched to a provider who's the right fit for your needs — no trial and error, no guesswork.
03 NAVIGATE (CENTER HUB)
A clinically trained Care Navigator stays with you the whole way — answering questions, adjusting plans, coordinating care.
04 CARE
Start care within 24 hours. Therapy, coaching, couples counselling, mindfulness, crisis support, or self-care — whatever fits. Family included.
05 MEASURE
Brief check-ins between sessions. Care continues until you're better — not until sessions run out.
WHAT'S COVERED
Whatever you're going through, there's support for it.
Therapy
Working through anxiety, depression, grief, trauma, or anything that helps to talk through with a licensed therapist.
Coaching
When you want help with goals, work pressure, relationships, or personal growth — without clinical care.
Couples counselling
Navigating relationship strain — communication, conflict, life transitions — together.
Mindfulness & stress
Structured programmes for chronic stress, sleep, burnout, or building everyday resilience.
Crisis support
Acute distress? A clinically trained Care Navigator coordinates immediate response. You're never on hold.
Self-care tools
Quick exercises, meditations, and coping tools for moments between sessions.
For your family
Your spouse or partner can access therapy and coaching through their own confidential account.
Beyond mental health
Financial coaching, legal consultation, parenting support, eldercare, childcare. Your Care Navigator routes you to the right work-life specialist.
Your employer set this up for you. They don't see what you do with it.
Sessions stay between you and your provider. Never transcribed, never shared with HR.
Your screening answers are clinical data. Visible to your provider and Navigator, never to your employer.
Aggregate signals only. Your employer sees workforce-level engagement, never who you are inside it.
Your identity stays anonymous in any reporting. Even in aggregate signals, your individual record is never traceable.
Your employer made the benefit available. What you do with it is yours.
YOUR GUIDE
Your dedicated Care Navigator.
Mental healthcare often feels fragmented. You see one person, then another, and start over. Your Care Navigator changes that — a clinically trained guide who's with you the whole way.
WHAT THEY DO
Reviews your screening with you in plain language
Helps you choose the right provider — and switch if it's not working
Checks in between sessions to see how you're doing
Coordinates crisis response if something acute happens
Stays with you across the whole journey — same person, every time
WHO THEY ARE
Master's-level training in psychology or counselling
Crisis-intervention certified
Supervised by Refill Health's clinical leadership
Dedicated to you — not shared, not rotated
Not a customer service agent. Not a chatbot. A clinically trained human who's there when it matters.
FAMILY CARE
Care for your family too.
Refill Health isn't just for you. Your spouse or partner can activate their own confidential account — with their own Care Navigator, their own care plan, and their own privacy.
Therapy with licensed clinicians
Coaching with certified coaches
Self-care tools and resources
CLINICAL QUALITY
Family access is for clinical care. The same standards. The same quality. The same continuity.
What members say.
"My Care Navigator helped me figure out what kind of help I actually needed. I'd been trying to sort it out alone for months."
- Refill Health member (Verified)
"I was matched with my therapist within a day. She got me from the first session — I didn't have to start from scratch."
- Refill Health member (Verified)
"It felt like someone was actually paying attention to whether I was getting better. That's not what I'd had before."
- Refill Health member (Verified)
QUESTIONS MEMBERS ASK
The things people want to know first.
Your benefit is waiting. Activating takes a minute.
Sign up to get started — or take a tour to see how it works first. Designed for the way you actually live, not the way benefits brochures imagine you do.
ISO 27001 CERTIFIED · HIPAA-ALIGNED · GDPR-ALIGNED · DPDP-COMPLIANT · RCI-REGISTERED THERAPISTS · ICF-CERTIFIED COACHES