How does the clinical matching algorithm work?

Our intake process scores each client on acuity, presenting concern, modality preference, and language, then matches against your registered specialties and documented fit — you only receive referrals that align with your actual practice, not random overflow.

What is the average administrative time per session?

Clinicians using Refill Notes™ and our integrated billing report a significant reduction in post-session admin time, since note drafting, claims, and scheduling are largely automated or handled by your Care Navigator partner.

Do I have control over my clinical caseload size?

Yes. You set your own caseload capacity and availability inside the platform, and Refill Match™ only sends referrals up to the limits you configure — there is no obligation to accept a referral that does not fit your schedule or specialty.

What is the structure of the supervision and mentorship?

Every clinician is paired with a senior mentor for regular 1:1 case consultations, and joins a specialized clinical pod for weekly peer case review — supervision is tailored to your career stage, from early-career to senior practitioner.

The right clients. The right tools. The right clinical home.

Join a community of top-tier mental health professionals. We provide the operational infrastructure, the clinical matching, and the administrative support so you can focus entirely on what matters most: patient care.

Apply to join Read our clinical model

WHY CLINICIANS JOIN US

Five reasons established clinicians join the Refill Health network.

We built Refill Health because we saw talented clinicians burning out from administrative burden and poor client matching. Here is how we change the equation.

Explore our Clinical Model

Refill Match™ — clients who match your expertise.

We don't do random assignments. Our intake process carefully assesses client acuity and needs, matching them only with clinicians whose specialty and style are a documented fit.

A senior mentor, dedicated to your growth.

Every clinician is paired with a senior mentor for regular case consultations and career development. You are never practicing in isolation.

A real clinical model — not a marketplace.

We are a structured clinical practice, not a directory. We uphold rigorous standards for evidence-based care and Measurement-Based Care (MBC) tracking.

A Care Navigator partner who handles the operational layer.

Scheduling, billing, and initial onboarding are handled by our dedicated Care Navigators, protecting your time for clinical work.

AI tools that reduce admin, not add to it.

Our proprietary platform automates clinical note drafting and session summaries, significantly reducing your post-session administrative burden.

The deeper architecture lives on the Clinical Model and AI Technology pages.

OUR METHODOLOGY

A Clinical Model Built for Modern Practice

Moving beyond the 'marketplace' model to provide a rigorous, supportive environment that treats mental healthcare as a complex medical discipline.

Evidence-Based Outcomes

Standardized measurement at intake and throughout treatment to track progress and adjust care plans dynamically.

Peer Consultation

Weekly case reviews within specialized clinical pods.

Tiered Supervision

Continuous mentorship tailored to your career stage.

Interdisciplinary Approach

Seamless coordination between therapy, psychiatry, and care navigation to ensure holistic patient wellness.

Download the Clinical Model Whitepaper

DAILY WORKFLOW

Practice Without the Friction

We handle the logistics. You handle the healing.

Unified Workspace

One screen for scheduling, notes, and records. No platform jumping.

Personal Navigator

A dedicated operational partner for insurance, billing, and re-scheduling.

Autopilot Billing

Integrated payments and claims processing, handled entirely on your behalf.

Client Portal

Asynchronous messaging and homework delivery through a secure, HIPAA-compliant app.

Flexible Scheduling

Full control over your calendar with automated waitlist management.

THE FUTURE OF ADMIN

Augmenting Your Presence, Automating Your Admin

Our AI isn't replacing the clinician; it's restoring your focus. By automating the transcription and summarization of sessions into clinical-grade notes, we reduce the burden of documentation by up to 70%.

This allows for deeper presence during the hour and more restorative time between them. Our technology is HIPAA-compliant, secure, and built specifically for mental health nuance.

Learn more about our AI Roadmap

OUR NETWORK

Curated, not crowdsourced.

We are a private, invitation-only network. We do not aggregate thousands of therapists to win market share; we curate a select group of exceptional clinicians to ensure excellence in care.

Every provider undergoes a rigorous clinical peer review and interview process. Once inside, you are part of a true peer environment where everyone is operating at the top of their license.

QUESTIONS CLINICIANS ASK

Before you apply.

Built by clinicians. For clinicians.

We're building the infrastructure for the next generation of mental healthcare. Join a movement that prioritizes clinical integrity over marketplace growth.

Apply to join careers@refillhealth.com

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