Finally, the visibility — and the system to act on it.
Refill Insights™ unifies workforce mental health analytics, recommended campaigns, and real-time ROI tracking inside a single privacy-architected platform.
Refill Insights™ · Q3 2026
LiveEngagement
71%
6 pts QoQ
Treatment completion
78%
2 pts QoQ
PHQ-9 cohort
42% ↓
(vs baseline)
ROI
4.2×
(on programme spend)
Top opportunity surfaced
Wellbeing dip — Mumbai office, Engineering function. Engagement 12 pts below workforce average...
Recommended campaign: Manager training + targeted outreach · co-designed in QBR
THE DATA GAP
You have utilisation reports. You don't have decision-making intelligence.
Most HR teams already get some form of mental health programme reporting. The gap between the two is where strategic decision-making lives.
LAYER: DATA
What happened?
WHAT HR GETS
Utilisation reports... Backwards-looking. Activity-focused.
WHAT REFILL INSIGHTS DELIVERS
Real-time data across utilisation, clinical outcomes, wellbeing, crisis trends...
LAYER: INSIGHT
Why is this happening?
WHAT HR GETS
Quarterly summaries... Slow.
WHAT REFILL INSIGHTS DELIVERS
Algorithmically surfaced top opportunities — which segments need attention...
LAYER: ACTION
What should we do next?
WHAT HR GETS
Generic recommendations... Reactive.
WHAT REFILL INSIGHTS DELIVERS
Recommended campaigns co-designed with your CS partner... From insight to action.
What this means at workforce scale
Utilisation reports tell you a programme is being used. They don't tell you whether the right people are using it.
Refill Insights™ closes the loop. The platform doesn't just report on your programme. It runs alongside it.
WHAT'S IN THE DASHBOARD
Eight integrated data views. Three layers of intelligence.
Refill Insights™ is organised the way HR teams actually make decisions.
LAYER 1: REPORTING
01. Utilisation & Engagement
Workforce-level utilisation rates... Cohort comparisons...
02. Clinical Outcomes
Aggregate symptom improvement...
03. Wellbeing Heatmap
Wellbeing distribution across the workforce...
06. Engagement & Satisfaction
Member NPS...
LAYER 2: INSIGHT
04. Top Opportunities
Refill Foresight™ algorithmically surfaces the top mental health opportunities...
05. Crisis Trend Monitoring
Anonymised crisis trend data...
07. ROI Dashboard
Real-time ROI tracking...
LAYER 3: ACTION
08. Recommended Campaigns
Each Top Opportunity in Layer 2 surfaces a recommended campaign... Insight to action — inside the platform
WHAT TIES THE EIGHT VIEWS TOGETHER:
Every view feeds the next layer. Reporting data surfaces insights. Insights generate recommended actions. Actions produce new data. This is what makes Refill Insights™ a closed-loop system.
FROM INSIGHT TO ACTION
Where most analytics platforms stop, Refill Insights™ keeps going.
A dashboard that ends at "here's the data" leaves the hardest work undone.
Signal: Real-time data shift
Insight: Algorithmic surfacing
Campaign: Co-designed with CS partner
Outcome: Action becomes new data
RECOMMENDED CAMPAIGNS
- Manager training campaigns
- Cohort-targeted outreach
- Programme configuration adjustments
- Clinical workflow adjustments
- Anti-stigma & culture campaigns
Why hybrid — algorithmic + human
Pure algorithmic recommendations risk being technically correct but contextually wrong. Refill Insights™ uses algorithmic surfacing to find the signal, and your dedicated CS partner to design the right campaign.
CUSTOMER SUCCESS PARTNERSHIP
Every Refill Insights™ deployment includes a dedicated CS partner.
The dashboard surfaces the data. The CS partner helps you act on it.
Day-to-day support
WHAT YOU GET:
Asynchronous Q&A... Time-sensitive insight surfacing.
WHO IT'S FOR:
HR generalists.
Quarterly Business Review
WHAT YOU GET:
Structured 90-minute review... Forward-looking session.
WHO IT'S FOR:
CHRO / VP HR / Benefits leadership.
Annual Strategic Planning
WHAT YOU GET:
End-of-year deep-dive... ROI evidence package.
WHO IT'S FOR:
Executive leadership, board reporting.
WHO YOUR CS PARTNER IS:
CS partners at Refill Health are clinically grounded. Their accountability is to your programme outcomes — not to upsell metrics.
WHAT THE QBR DELIVERS:
Every QBR produces a written quarterly summary. The summary is yours — exportable, shareable, and built to anchor your internal HR conversations.
PRIVACY ARCHITECTURE
Every aggregate is engineered to be trustworthy.
A workforce mental health dashboard is only as valuable as employees trust it. Refill Insights™ is built so that the employer sees the patterns that matter — and never sees the individuals behind them.
WHAT HR CAN SEE
Refill Insights™ Sees
- Aggregate utilisation, engagement
- Wellbeing distribution by location
- Cohort-level clinical improvement
- Crisis trend distribution
- ROI cohort comparisons
- Recommended campaigns surfaced
PROTECTED DATA
Never Shared
- Individual employee names, identifiers
- Which specific employees scored what
- Individual diagnosis, severity tags
- Which specific employees were flagged in crisis
- Individual healthcare claims, productivity
- Any individual signal that triggered the insight
Commitment 01: Aggregate-only by design.
Our systems are architected to only return data when anonymity thresholds are met.
Commitment 02: Compliance frameworks
DPDP-compliant, GDPR-aligned, HIPAA-aligned architecture.
Common Questions
Stop making mental health decisions without the data — and the system to act on it.
Refill Insights™ is the workforce mental health analytics platform built for HR and benefits leaders who need more than utilisation reports.